Studio41 Home Design Showroom

We ordered ~$30K of Ultracraft kitchen cabinetry through Studio41 in Highland Park IL in July. The cabinetry was received in November. As others noted, we received panels that were scratched/damaged and had to be replaced. We moved in late December. I started noticing chipping on the cabinets in February! Ultracraft's solution is to send someone out here with a crayon to touch up the scratches- in May. I’ve already written a very poor review for Ultracraft but I have to give a negative review to Studio41 in Highland Park because the in store rep was emphatic about the product quality, they position themselves as high-end, and then they step out to vendors who have poor workmanship. Look for yourself at the reviews for Ultracraft online. We only use microfiber towels and water for cleaning so its not cleaning products and its not long nails (the rep implied my nails were the cause of the scratches- the nerve). I did a major renovation and I can’t believe how tacky these cabinets are. Get your cabinets from local craftsman- DO NOT buy Ultracraft and be wary of Studio41 recommendations .

I went for a kitchen and bathroom renovation. I prescheduled with Zak. The first appointment was rescheduled. When I arrived for the next appointment I received an email moments before, asking that I reschedule again. As I was already there I went in. The staff said he always double books. I waited and was only assisted with a few items on my list. There was very poor follow through. I purchased everything elsewhere with much better assistance.

I was very pleased with many aspects of working with Studio 41 Highland Park. I recently completed two bathroom remodels at my home. First and foremost, Dan Kushner is a great sales consultant. He is extremely timely with all communications whether it be in-person, by email, or phone call. Dan is very knowledgeable about product offerings and was patient as I processed options. Dan showed a good understanding of likely delivery times for various brands and models. When my contractor discovered issues about a missing part, Dan was quick to problem-solve. Second, Studio 41 does have a good showroom with a wide variety of products on display. Third, the customer pick-up area is well-staffed and efficiently run. On one of my visits I was disappointed that Studio 41 did not offer for free or to purchase rope to tie down my SUV tailgate when the bathtub did not quite fit. Dan and staff at the customer pick-up area did come up with a solution on the day. More importantly, it is clear that the management of Studio 41 is open to customer feedback loops as I understand they are now stocking "tie-down rope" for customers as needed. I will use Studio 41 again. Thanks. David O